Privacy policy

Last updated: January 13, 2026

This Privacy Policy describes how ResinDom (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Resindom.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Who We Are

This Site is operated by ResinDom.
Contact: info@resindom.com

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

  1. Personal Information We Collect

We collect personal information you provide directly to us, information collected automatically, and (in some cases) information from third parties.

A) Information you provide

When you place an order, create an account, subscribe to our newsletter, contact us, or otherwise use our Services, you may provide:

  • Contact details (name, email address, phone number)

  • Shipping and billing addresses

  • Order details (items purchased, order history, returns/exchanges)

  • Payment-related information (processed by payment providers; we generally do not store full card details)

  • Messages you send us (customer support communications)

B) Information collected automatically

When you visit the Site, we may automatically collect:

  • Device information (browser type, IP address, device identifiers, time zone)

  • Usage data (pages viewed, time spent, clicks, referring pages)

  • Information collected via cookies, pixels, tags, and similar technologies (see Section 7)

C) Information from third parties

We may receive information from:

  • Shopify and apps you install or enable on our store

  • Payment processors (payment confirmation and fraud/security signals)

  • Shipping and carrier partners (delivery status and tracking updates)

  • Analytics and advertising partners (performance and attribution data)

  1. How We Use Your Personal Information

We use personal information to:

  • Provide and fulfill orders (processing, shipping, returns, customer support)

  • Communicate with you about orders, accounts, and support requests

  • Improve and optimize the Site (analytics, troubleshooting, performance)

  • Detect, prevent, and investigate fraud, abuse, or security incidents

  • Send marketing communications (if you opt in, and you can opt out any time)

  • Comply with legal obligations and enforce our terms

  1. Legal Bases (Where Applicable)

If you are located in a jurisdiction that requires a legal basis for processing (for example, under GDPR in the EEA/UK), we process personal data based on:

  • Performance of a contract (to process and deliver your order)

  • Legitimate interests (to improve Services, prevent fraud, ensure security)

  • Consent (for certain marketing and cookies where required)

  • Legal obligations (tax, accounting, compliance)

  1. How We Share Personal Information

We share personal information only as needed to operate our business and deliver Services, including with:

  • Shopify (store hosting, checkout, core infrastructure)

  • Payment processors (to process payments and help prevent fraud)

  • Shipping and logistics providers (to deliver your order)

  • Service providers (analytics, email/newsletter tools, customer support platforms)

  • Apps and integrations you enable in Shopify (depending on permissions)

  • Legal and compliance parties (if required by law or to protect rights and safety)

We do not sell your personal information in the ordinary sense. Some privacy laws define “sale” or “sharing” broadly to include certain advertising-related activities; see Sections 7, 8, and 10 for your choices.

  1. International Transfers

We are based in Egypt, and our service providers may process data in other countries. When personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are used where required.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and tags) to operate and improve our Site and Services, to understand how visitors interact with our Site, and to help us measure and improve our marketing. These technologies may be set by Shopify, by apps we use, or by third parties.

You can manage cookies through your browser settings. Note that blocking certain cookies may impact your experience on the Site and some features may not function properly.

Depending on your location, you may be presented with cookie/consent controls that allow you to accept or reject certain categories of cookies and tracking technologies.

  1. Advertising and Analytics

We use analytics and advertising services to help us understand Site usage and to measure the effectiveness of our marketing.

Google Analytics

We use Google Analytics to collect information about how visitors use the Site (for example, pages visited, time spent, device and browser information, and general location information). Google Analytics may use cookies or similar technologies to generate reports and insights that help us improve our Services.
You can opt out of Google Analytics data collection by installing the Google Analytics opt-out browser add-on.

Meta Pixel (Facebook/Instagram)

We use the Meta Pixel to help us understand the actions people take on our Site and to measure and improve our advertising on Meta platforms (such as Facebook and Instagram). The Meta Pixel may collect information about your interaction with the Site and may use cookies or similar technologies.
Where required by applicable law, we will seek your consent before using the Meta Pixel for advertising and measurement purposes.

  1. Marketing Communications (Newsletter)

If you subscribe to our newsletter, we may send you marketing emails about ResinDom products, launches, and offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us at info@resindom.com.

If you unsubscribe, we may still send you non-marketing messages related to your orders or account (such as order confirmations, shipping updates, or customer support replies).

  1. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion (where applicable)

  • Objection to or restriction of certain processing (where applicable)

  • Data portability (where applicable)

  • Withdrawal of consent (where processing is based on consent)

Choices (Ads & Analytics): You may be able to control or limit the use of cookies, pixels, and similar technologies through any cookie/consent settings we provide and through your browser/device settings. For Google Analytics specifically, you can also opt out using Google’s opt-out browser add-on.

To exercise your rights, contact us at info@resindom.com. We may need to verify your identity before responding.

  1. Data Retention

We retain personal information as long as necessary to:

  • Fulfill orders and provide Services

  • Maintain business records (including accounting/tax)

  • Resolve disputes and enforce agreements

  • Meet legal obligations

Retention periods may vary depending on the type of data and legal requirements.

  1. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

  1. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their policies.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post updates on this page and update the “Last updated” date.

  1. Contact Us

For questions or requests regarding this Privacy Policy, contact:
ResinDom
Email: info@resindom.com