Refund policy
Returns & Exchanges
We want you to feel confident when choosing a piece for your home. Ready-to-ship items may be returned or exchanged within 14 days of the date they are received.
To qualify for a return or exchange, the item must be returned complete and in the same condition in which it was received, without damage or signs of use caused by the customer, and with all accompanying parts, accessories, and packaging where reasonably possible.
Return Shipping
For returns or exchanges requested because of a change of mind, the customer is responsible for the return shipping costs. Original delivery charges are non-refundable, except where the item is defective, damaged, incorrectly supplied, or not as described.
Please contact us before returning an item so we can provide the correct return instructions. Returns sent without prior contact may experience delays in processing.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your piece is damaged during delivery, defective, incorrectly supplied, or does not match the agreed specifications, contact us as soon as possible with your order number and clear photographs of the item and packaging.
Eligible defective or non-conforming products may be returned or exchanged within 30 days of receipt. Resindom will cover the reasonable return and replacement shipping costs in these cases.
Reporting shipping damage within 48 hours helps us resolve the issue quickly, but this does not affect your statutory consumer rights.
Custom and Made-to-Order Pieces
Custom-made and made-to-order pieces cannot be returned or exchanged when they have been produced according to the dimensions, materials, colors, design, or other specifications approved by the customer.
This exclusion does not apply where the item is defective, damaged, incorrectly supplied, or does not match the approved specifications.
Handmade and Natural Variations
Every Resindom piece is handmade using natural materials. Variations in wood grain, knots, texture, shape, resin patterns, glass details, and color distribution are part of the character of the piece and make every item unique.
These natural and handmade variations are not considered defects, provided that the item remains consistent with its product description, photographs, and agreed specifications.
Refunds
Once the returned item has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued using the original payment method within seven days of receiving the returned item. The time required for the refund to appear in your account may vary depending on your bank or payment provider.
For cash-on-delivery orders, the refund method will be agreed with the customer.
Exchanges
If you choose a replacement product with a different price, any price difference must be paid or refunded before the exchange is completed.
Replacement products are subject to availability. As many Resindom pieces are one of a kind, an identical replacement may not always be available. In this case, you may choose another available piece or receive a refund.
How to Request a Return
To request a return or exchange, contact us within the applicable return period and include:
- Your name and order number
- The item you wish to return or exchange
- The reason for the request
- Photographs if the item is damaged, defective, or incorrect
Items must not be returned until return instructions have been provided.
Your Legal Rights
Nothing in this policy limits any rights provided to customers under applicable consumer protection laws.