Returns and Refunds
Every Resindom piece is made specifically for you. This policy is designed to protect both the quality of what you receive and the work that goes into making it.
14-day window
You have 14 days from delivery to report a problem and request a return or replacement.
12-hour cancellation
Cancel within 12 hours for a full refund. After that, a 50% fee applies as production has begun.
Made to order
All pieces are made specifically for you. Natural variation in wood and resin is expected and is not a defect.
When we accept a return
We accept returns and offer a full refund or replacement in the following cases only.
Your piece arrives damaged during shipping.
There is a manufacturing defect in the piece.
You receive the wrong item, or a piece that differs substantially from what was agreed upon including wrong design, wrong color, or incorrect customization details.
Wood grain, knots, color shifts, and subtle differences in texture are part of what makes each piece one of a kind. Small differences in handcraft are expected and are not grounds for a return. These characteristics are what you are purchasing when you choose a handmade piece.
What to do if something is wrong
If your piece qualifies for a return under the conditions above, contact us within 14 days of delivery. Here is what happens next.
Contact us within 14 days
Reach us by email at info@resindom.com or on WhatsApp at 01092987326. Tell us what the issue is and include your order number.
Send us photos
We will ask for clear photos of the piece and its packaging so we can assess the issue properly.
We review and respond
Once we have reviewed your request and approved it, we will process your refund or arrange a replacement. You will receive the full details by email or WhatsApp.
Refund to original payment method
If a refund is approved, it is returned to the same payment method used for the original order.
The 12-hour rule
Because every Resindom piece goes into production shortly after your order is placed, cancellations are time-sensitive. Here is how it works.
12 hours
Full refund
Cancel within 12 hours of placing your order and you will receive a complete refund with no deductions.
12 hours
50% cancellation fee applies
By this point your order is in production. Materials have been allocated, the design has been planned, and work has begun.
Have a question about your order?
We are here. Reach us by email or WhatsApp and we will get back to you as quickly as possible.