Refund policy

What to do if something is wrong

If your piece qualifies for a return under the conditions above, contact us within 14 days of delivery. Here is what happens next.

Contact us within 14 days

Reach us by email at info@resindom.com or on WhatsApp at 01092987326. Tell us what the issue is and include your order number.

Send us photos

We will ask for clear photos of the piece and its packaging so we can assess the issue properly.

We review and respond

Once we have reviewed your request and approved it, we will process your refund or arrange a replacement. You will receive the full details by email or WhatsApp.

Refund to original payment method

If a refund is approved, it is returned to the same payment method used for the original order.